Telephone service problems can be caused by your equipment, the wire
and jacks in your home or Blackfoot's network. We encourage you to follow
the troubleshooting tips before you call our Repair Service to determine
if the problem exists with the equipment and wiring in your home or with
the network outside your home.
If the problem is found to be in the outside lines or telephone company
switches, the repair would be completed at no additional charge to you.
If the source of the problem is your equipment or inside wire and
jacks a charge may be assessed. A charge applies when Blackfoot
Telecommunications Group dispatches a technician who travels, at your
request, to your home or business and finds the trouble to be in customer
provided equipment or inside jacks and wiring. This is a fee for travel time.
Repair of the equipment or wiring is based on the length of time the repair
requires and the cost of materials used for repair. By subscribing to
Blackfoot's protection program called LineBacker, you can prevent many
repair charges. Contact Customer Care Consultant for
more information or to add Linebacker to your service.