Remote File Storage Setup FAQs
Q: What is Remote File Storage?
A: It is a safe, storage space for digital pictures, music and data files. It is not a backup service because a backup service implies backups are being done automatically and they are not. The files have to be manually moved from a computer to the network drive. The files are then stored on one of Blackfoot.net’s secure servers which is backed up for extra safety. The key is that the files have to be managed by the customer.
Q: Is this a Backup service?
A: It is not a backup service because a backup service implies backups are being done automatically and they are not. The files have to be manually moved from a computer to the network drive. Once moved to the Blackfoot Server they will be backed up for extra safety but have to be manually moved to the server.
Q: What causes the message “An error occurred copying a file to the FTP Server” when trying to copy a file to my Blackfoot remote storage area?
A: This is caused by having the file open when you are trying to copy it to the remote storage area. This can be resolved by closing the open file and then trying to copy it again.
Q: Why do I see files in my remote storage area that don’t include the Documents, Music, Photos, Etc. See below for an example:
A: When creating the remote storage space, you may have selected the check box for “log on anonymously”. This will take you to Blackfoot’s main ftp page. In order to fix this, delete the remote storage area from the network places and follow the install steps again, making sure that the “log on anonymously” check box is not selected. If remote storage is setup correctly on the PC, a user should see something like the example below:
Q: What happens when I go over the storage limit in my remote storage area?
A: When a user attempts to copy a file that is larger than the available space in the remote file storage area, they may receive the following error message:
|Last update: 09:36 AM Thursday, October 7, 2010||Print|