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CUSTOMER OVERVIEW
To learn what we can do for you, call us at 406-541-5000 or email us at customerservice@blackfoot.com.
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Voice Mail (4)Call Features (2) 

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There are 28 questions found in this category:
Who do I call if I need to dig where there might be buried phone cables?
One easy phone call to 811 starts the process to get your underground utility lines marked for free. When you call 811 from anywhere in the country, your call will be ......
Last Update: 2010-10-07 Views: 2
What is LineBacker?
LineBacker is an optional line maintenance program that covers your telephone wiring inside your home in case of damage. LineBacker will cover the cost of service calls made by Blackfoot to ......
Last Update: 2010-10-07 Views: 9
What if my new phone service is for a newly constructed home?
If you are building a new home, please call us when construction begins. If you will need telephone cable brought into this location, you must call the business office in advance ......
Last Update: 2010-10-07 Views: 5
Measured vs. Unlimited Service
Unlimited phone service is free local calling at anytime with no limitations on service areas. With Measured service, you can call anyone in your town with the same pre-fix for free. ......
Last Update: 2010-10-07 Views: 10
Is there any troubleshooting I can do on my own should I have a problem?
Absolutely! If you take a few minutes to double check the following items, your problem may be easier to fix than you thought: 1) Check your equipment (i.e. cordless phone, answering ......
Last Update: 2010-10-01 Views: 37
Seasonal / Extended Absence / Vacation Plans
Blackfoot does offer plans for seasonal customers.  To learn more about options available to you, reduced rates or to suspend or restore your phone service, please contact Blackfoot Customer Care at ......
Last Update: 2010-10-01 Views: 19
How do I disconnect my service?
There is no charge to disconnect your phone service. Please contact Blackfoot Customer Care at 406-541-5000 or via customercare@blackfoot.com ...
Last Update: 2010-10-01 Views: 20
Does Blackfoot carry wire maintenance insurance?
The Blackfoot Companies offer our LineBacker repair program that may help you avoid costly repair charges. For a low monthly fee, the companies can provide repair service for your jacks and ......
Last Update: 2010-10-01 Views: 5
Can I get a phone number of my choice?
Customers may request a certain phone number, however, final assignment of a phone number to a customer is at the discretion of Blackfoot.  ...
Last Update: 2010-10-01 Views: 5
I want my phone number listed in the directory, what are my options?
With a listed phone number, you have the option of choosing how your listing will read in our phone Directory. We can print your entire name and address or variations of ......
Last Update: 2010-10-01 Views: 3
What should I do if I need to report a trouble with my line and/or any damaged lines, pedestals or poles?
Should you need to report and trouble, please call Blackfoot Telephone at 611 or 406.541.5000...
Last Update: 2010-10-01 Views: 3
What should I do when I am ready to start phone service?
Call our Customer Care Team at 406.541.5000. A customer sales and service representative will describe the services available to you, explain the costs, and take your order. To place an order ......
Last Update: 2010-10-01 Views: 10
When will I get my phone bill?
Bills will be issued monthly and are due by the 20th of each month. They cover the local service charge for one month in advance from the date of the bill, ......
Last Update: 2010-10-01 Views: 9
Why are there so many taxes and surcharges on my bill?
Government agencies have found phone bills to be an effective way to assess and collect taxes because the majority of people receive one. Blackfoot and other telephone companies collect the required ......
Last Update: 2010-10-01 Views: 7
What options will I have with my new phone service?
Blackfoot offers a range of calling features and other related services.  A customer sales and service representative will be happy to answer any questions you may have about these options....
Last Update: 2010-09-30 Views: 29
Repeal of the Federal Excise Tax
What is it? How long has it been in existence? The Federal TelephoneExcise Tax Timeline 1898 Temporary tax on telephone services adopted to help fund the Spanish-American War. 1914 Long distance ......
Last Update: 2009-07-15 Views: 10
Placing A Yellow Page Ad
Please contact our partner, Hanson Directory Services, to place your display or yellow page advertising. Once you place a business ad with Hanson, you will see charges pro-rated over a 12-month ......
Last Update: 2007-03-26 Views: 2
What Can ergo® Do For You?
ergo® puts advanced call management at your fingertips, thanks to the power of Blackfoot’s managed Voice over IP network—the largest of its kind in Western Montana. All the computerized heavy ......
Last Update: 2007-03-26 Views: 7
Why do I have these 1 minute calls on my bill? - I know it is my friend's phone number but I did NOT get any answer so I hung up! She/He/They have an answering machine and I ALWAYS hang up before it answers.
A low ringing tone that is one second ON and three seconds OFF creates the ringing of your telephone. The ringing that the person placing the call hears, and the ringing ......
Last Update: 2006-12-13 Views: 5
What should I do if I disagree with a charge on my bill?
If you disagree with a particular charge on your bill, please call the telephone number which appears at the top of the page on which that charge appears. This will enable ......
Last Update: 2006-12-13 Views: 1
What if my phone service is interrupted?
The companies cannot guarantee uninterrupted working of its equipment. In case service is interrupted, other than by negligence or willful act of the subscriber, an adjustment will be made in the ......
Last Update: 2006-12-13 Views: 2
What happens when a problem is found after I reported a trouble?
When you call our Repair Department with a problem, we will do our best to locate and clear the trouble. If the trouble is in our lines or switching equipment, we ......
Last Update: 2006-12-13 Views: 5
What do I do if I don't want my number listed in the phone book?
There are two kinds of privacy listings. Your name and number can be left out of the phone book, but still be available through directory assistance; this is called a non-listed ......
Last Update: 2006-12-13 Views: 6
What do I do about installation of jacks and wiring?
You have three options: 1) We can do the work for you at a cost of time and materials. 2) You can hire an independent contractor to do the work for ......
Last Update: 2006-12-13 Views: 5
Is there liability associated with Directory Listing errors?
Every precaution is taken to prevent errors or omissions in the directory, but we cannot guarantee against them, nor can we assume liability for damages caused to a subscriber because of ......
Last Update: 2006-12-13 Views: 2
Is there a late fee if I am late paying my bill?
A late payment penalty of 1.0% (minimum charge of $.50) will be assessed for all amounts billed but unpaid when the new statements are created. ...
Last Update: 2006-12-13 Views: 1
How can I check and verify that my payment has been received?
Call Blackfoot at the telephone number which appears at the top of your bill during normal business hours to verify the last payment we have received and your current account balance. ......
Last Update: 2006-12-13 Views: 8
Does Blackfoot have a pay station where I can pay my bill directly?
Yes, we do have pay stations where you may pay your bill. They are at the following locations: Seeley Lake (First Valley Bank), Saint Ignatius (Lake County Bank), Arlee (Valley Bank), ......
Last Update: 2006-12-13 Views: 11

 

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