COVID-19 Response

Blackfoot Measures for the Coronavirus

Blackfoot has always cared deeply about our customers, whether it’s through our fiber-to-the-premise project or through the events we support within the communities we serve. Supporting the Keep Americans Connected initiative was an easy and quick decision to ensure our customers remain connected during this challenging time. Blackfoot began with the idea that when our communities connect, they will accomplish more together than they can on their own. Our pledge to the Keep Americans Connected initiative underlines this idea — an idea that is just as important today as it was back in 1954.”

Jason Williams, Blackfoot CEO

The Keep Americans Connected Pledge

Given the coronavirus pandemic and its impact on the American society, Blackfoot pledges for the next 60 days to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
  3. Open its WiFi hotspots to any American who needs them.
For more information about the Keep Americans Connected initiative:

Need account help?

: 866-541-5000
customerservice@blackfoot.com
: blackfoot.com/support/

Use My Account to pay your bill, check email and more: blackfoot.com/myaccount

Need tech support?

: 877–881-1155
support@blackfoot.net
: blackfoot.com/support/

Check out our FAQs for quick help: blackfoot.com/support/faqs/

Additional Updates 

  • Effective Effective Monday, June 15, 2020, Blackfoot's Missoula headquarters office will reopen to the public. Learn more »
  • We provide essential services as part of the nation’s critical infrastructure. Learn about how we're responding to the Stay At Home measures issued by both Governors Brad Little of Idaho and Steve Bullock of Montana.
  • Blackfoot is working with schools in our communities to ensure they have the connectivity they need to continue delivering a rewarding and educational experience to our students.
  • We continue working with our employees on how to prevent and/or limit the spread of the virus, including proper respiratory hygiene, being extremely diligent about hand washing and remaining at home if not feeling well.
  • As of Monday, March 16, we have closed our doors to walk-in traffic.
  • We have mobilized half of our employees to work from remote locations to mitigate impact of the spread of the coronavirus.


How does this impact you?

  • When you contact our customer service or technology support teams, you will continue receiving the same friendly and expert support you expect.
  • When you contact any of our employees who are working remotely, we will continue responding as if we were in the office.
  • If you need to pay your bill in person, our drive-up window at our Missoula office remains open.

We're all in this together.