Customer Success Story: Law Firm Updates to Hosted IP Phone
Garlington, Lohn & Robinson (GLR), Western Montana’s largest law firm, constructed a state-of-the-art building and desired a phone system to suit their new office’s needs. It was also time to upgrade their costly and high maintenance business phone system. Faced with a major investment to upgrade licensing and system hardware, GLR sought a better solution. Ultimately, GLR required a modern, scalable phone system with a lower price tag.
As a long-time customer, GLR looked to Blackfoot to deliver a solution that could keep up with their growth and fit their budget. Ergo, Blackfoot’s hosted IP phone solution was the ideal fit — delivering superior quality and advanced features with no upfront cost or ongoing maintenance fees.
With Ergo, GLR didn’t purchase phones, servers or hardware; or pay for annual maintenance and licensing. Instead, Blackfoot manages the solution end-to-end, so GLR’s system hardware and software are always up to date.
Our consultative approach began with an in-depth product comparison. GLR worked with a dedicated Blackfoot account executive to assess their needs. Local Blackfoot network technicians were also deployed on-site to observe system usage. Through this, Blackfoot identified improvement areas and recommended infrastructure upgrades to optimize GLR’s network performance.
Blackfoot deployed 100 phones in GLR’s office and delivered comprehensive staff training, including more in-depth demos for those employees who chose more feature-rich options.
"We chose Ergo because it was cost effective – but also because Blackfoot is a local partner. While cost savings are significant, having a local company that can provide timely and superior support is pretty significant, as well."
GLR upgraded to a modern hosted VoIP system without investing a dime. Their Ergo solution included installation, employee training, hosting and maintenance, plus no annual licensing fees.
To better accommodate their growth, Blackfoot also doubled GLR's Internet bandwidth. By adding the Ergo system to GLR’s existing phone and data lines, Blackfoot became a one solution provider and implemented overall cost savings by bundling voice and data services.
GLR also continues to benefit from the local partnership with Blackfoot, with dedicated account management, so they always have a single point of contact. And 24/7 local technical support, so Blackfoot is always available.
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