Customer Success Story: Wood Manufacturer Cuts Latency with Hosted Server
Bitterroot Valley Forest Products, one of the country’s largest specialty wood product manufacturer’s, was experiencing high latency between their systems and hosted server provider. Headquartered in Missoula, Montana, and serving customers throughout the country, Bitterroot’s operations rely on several applications seamlessly connecting — and server latency was significantly impacting their business. They were also underwhelmed with their existing provider’s long distance technical support, and were looking to move their cloud-based computing services to a local provider.
Bitterroot Valley Forest Products was already familiar with Blackfoot as their Internet provider, and consulted with their dedicated account executive to discuss options for stabilizing and improving their business functions in the cloud. Blackfoot’s Hosted Server was the perfect solution, providing all of the required functionality – such as domain control, VPN access, terminal server and SQL server — and an uptime guarantee with a Service Level Agreement to back it up.
Blackfoot technicians deployed Hosted Server and went onsite to replace Bitterroot’s SonicWall firewall and complete setup for their 21 users. Bitterroot Valley Forest Products chose the managed solution for Hosted Server, so Blackfoot handles all of their day-to-day changes, such as adding or removing accounts and ensuring all updates are current, such as operating systems and security patches.
The wood product manufacturer also added on Blackfoot’s Network Protection Services for centralized monitoring and timely mitigation of threats to their network; as well as desktop support, critical Windows updates and virus protection.
"We want all of our data to be in Missoula, not in Florida and then backed up elsewhere. We are a local company and we want to support local companies. Blackfoot has been a first class provider with world class technology and support."
Server latency is no longer an issue. Blackfoot provides Bitterroot’s complete cloud solution, so they are directly connected to Blackfoot’s network, which is managed end-to-end ensuring superior quality and low latency.
Through this partnership, Bitterroot Valley Forest Products trusts Blackfoot’s technical experts to monitor, maintain and support their server and network 24/7, ensuring their IT infrastructure is always on and freeing up Bitterroot’s internal resources to focus on the core of their business.
Finally, Bitterroot Valley Forest Products benefitted from consolidating all of their services under one provider. They now receive one invoice for their solution, and with Blackfoot’s dedicated account management, they have one local point of contact should any issues arise.
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