Ensuring our customers and communities stay connected is critical in extraordinary times.
Monday, March 16, 2020 – Missoula, MT – On Friday, March 13, the FCC announced the Keep Americans Connected initiative, asking broadband and phone providers across the country to ensure they continue providing service during the coronavirus outbreak. Blackfoot is proud to be one of those service providers who have pledged to Keep Americans Connected.
“Blackfoot has always cared deeply about our customers, whether it’s through our fiber-to-the-premise project or through the events we support within the communities we serve. Supporting this pledge was an easy and quick decision to ensure our customers remain connected during this challenging time,” said Jason Williams, Blackfoot CEO. “Blackfoot began with the idea that when our communities connect, they will accomplish more together than they can on their own. Our pledge to the Keep Americans Connected initiative underlines this idea, an idea that is just as important today as it was back in 1954.”
In agreeing to the Keep Americans Connected pledge, Blackfoot will commit to the following:
- We will not terminate service to any customer due to an inability to pay bills
- We will waive late fees
- We will open Wi-Fi hot spots to any customer who needs them
“Our commitment to this pledge will be in place for the next 60 days,” said Laura Maedche, Blackfoot Customer Operations Manager. “This can be a difficult time for some of our customers, and we hope this approach allows our community to focus on their health and to support the safety of those around them.”
- For more information about this announcement, please see FCC Chairman Pai’s update here.
- For more information about the Keep Americans Connected initiative, please visit the FCC website here.
- To learn more about how Blackfoot is responding to the coronavirus pandemic, please visit our News page here.