Will I be charged if I request help for issues not caused by Blackfoot services?

In the event Customer requests assistance for issues determined to be unrelated to any Blackfoot-provided Service—including but not limited to issues arising from third-party services, applications, equipment, or Customer-implemented changes that impact the performance or availability of Blackfoot Services—Blackfoot Communications may, at its discretion, provide such assistance subject to the following conditions:

1. Blackfoot Communications shall provide Customer with a written or verbal quote for the estimated charges prior to initiating any such work.
2. Charges shall be based on Blackfoot Communications’ then-current labor and material rates, including any applicable minimums for after-hours or on-call support.
3. Blackfoot Communications shall have no obligation to perform such work unless and until the Customer accepts the quoted charges.
4. Any such work shall be deemed outside the scope of any applicable Service Level Agreement and shall not be subject to SLA performance guarantees.