Support
Billing Support
Call: 866-541-5000
Email: Email us
Network Status
Get the most recent maintenance notifications and updates on Blackfoot service availability.
Call: 866-541-5000
Email: Email us
Get the most recent maintenance notifications and updates on Blackfoot service availability.
Yes, if you are notified of an update, it’s recommended for best performance that you update the app.
Download the Blackfoot Connect app from either the Google Play store or Apple App Store. Search for “Blackfoot Connect” to find the app.
Your WiFi (SSID) name should be something unique and that you can remember. This is also likely not something you’ll want to change often, as you’ll have to reconnect all the devices in your home after changing the WiFi network name or password.
Yes, WiFi SSID names are case sensitive.
Simply turn the WiFi off on your phone and wait for it to connect to your cellular network. You can then open the app and select the check mark icon to turn your profile back on.
We would also recommend that you remove your phone from the profile if you do not want to accidentally turn yourself off.
The app version can be viewed by selecting Settings and is shown at the bottom of the screen.
Yes. From the settings menu, select Set Passcode. This will allow you to set a PIN that must be entered any time the app is launched. The PIN must be a minimum of 4 characters. Once a PIN has been configured, it can be enabled or disabled from the Settings menu.
When your laptop (or other device) can’t access your home WiFi network, you have to find out if the problem is your device or your modem.
The first thing you should try is testing the wireless network without the computer/laptop. Try any device that uses WiFi such as a smartphone or tablet. If that other device can access your WiFi, the problem is with your laptop. If it is an older laptop/device it may not support the latest wireless encryption (WPA2). Blackfoot modem default settings have the wireless security at the highest level, but can be adjusted to allow older devices to connect by changing the encryption to WPA/WPA2 PSK if needed.
Make sure that the laptop’s WiFi is turned on. There’s probably a little hardware switch somewhere. Find it, and switch it. Windows will tell you if you turned it off or on. If you turned it off, try turning it back on.If that doesn’t fix the problem, try to reboot your device.
That didn’t fix it, either? Okay, time to make sure you’re connecting to the correct wireless network and using the correct password. Click the WiFi icon in the notification area on your laptop for a list of available networks. You should see BlackfootXXX. Attempt to connect to the wireless network making sure you have the correct password found on the bottom of your modem.
When typing the password, be careful about letters and numbers that look alike. It’s easy to mistake the number 1 with a lowercase L or an uppercase I. And an uppercase O can be mistaken for the number 0.
A few other things you can try:
If the DSL light is green and flashing, then the modem isn’t detecting the Blackfoot network.
Additional Troubleshooting
In 2016, Blackfoot began an extensive multi-year, multi-million dollar project to replace the aging copper portions of our network with fiber optics, ensuring the long-term availability of high speed broadband, voice and other advanced services for decades to come. This project will also guarantee our Cooperative customers have access to just as good of broadband and voice services — if not better — as those living in Montana’s larger cities. For more information and to follow our progress, visit our Network Upgrades page.
To guide you through setting up your new Calix GigaSpire router from Blackfoot, view our step-by-step video here.
To guide you through setting up your new Calix GigaSpire router + Zyxel modem from Blackfoot, view our step-by-step video here.
Your phone and Internet use the same line. DSL filters split the signal coming into your home so both your phone and Internet service can share that line. Incorrectly connected and/or damaged DSL filters can cause noise on your line.
To test your DSL filter and check if you have a problem:
When you have Internet and telephone service provided on the same line, you need to use filters. DSL filters separate the incoming signal, so you can be online and still use your phone, DVR and other devices.
When devices aren’t connected to a filter, or filters are installed incorrectly, you can experience:
Which devices do I need a DSL filter for?
Every device that connects to your phone line – except your modem – needs a DSL filter. For example: Telephones, caller ID units, answering machines, satellite TV receivers, cable boxes, DVRs, TiVos, fax machines, security systems and automatic water meters.
How do I install a DSL filter?
You should have received 2 filters from Blackfoot along with your modem – one that is single port and one that is dual port.
Filters are plugged in between your jack and your device. To install one, plug the filter into a wall jack, and then plug a phone cord or other device into the other end.
If you only have one wall jack for the phone and the modem you can use the dual port filter provided to you with your modem. Make sure to plug the filter into the wall jack and the modem and phone into the filter.
Need additional filters? Please contact our Technical Support Team.
What if I have a wall mounted phone?
A wall mounted filter can be used for wall-mounted phones that a wall jack filter can’t fit behind. You can purchase these at any electronics store.
We do our best to limit the amount of downtime our customers experience, however there are times when we need to update, upgrade or otherwise provide maintenance on customer-impacting systems.
Our typical window of time for these maintenance periods is 11:00 PM MT – 5:00 AM MT, Monday through Friday.
Try the following troubleshooting tips:
When your phone has no Dial Tone, before you call for help, try the following troubleshooting tips:
Check Your Calling Features
If the problem happens on all calls and all phones, the issue be with one of your calling features. It’s easy to misinterpret normal call waiting and voice mail tones/beeps as repair issues.
Voice Mail
When you’re home and have a new voice mail message, you’ll hear a stuttered (or interrupted) dial tone when you pick up the receiver to make a call. This is normal. Simply check your messages, and the special tone will go away.
Call Waiting
If you have call waiting, are already on a call, and receive another call, you will hear a beep in your ear. The person you’re speaking to won’t hear the beep, but you will. In fact, the beep might cause you to miss a bit of the conversation. However, you are still connected to the person you called, and the beep isn’t noise on the line.
When you hear the beep, quickly press and release the hook switch to put the first call on hold and answer the second call. Press the hook switch again to switch between calls.
If you’re making a call that you don’t want to be interrupted, you can temporarily turn OFF call waiting. Simply press *70, wait for the dial tone to come back and then dial the number you want to call. (Call waiting automatically reactivates when you hang up.)
If you’re hearing static or other noise on your phone, make sure the signal coming to your home is clear, all your phone-related equipment is working properly, no random household devices are interfering with your reception, and all your DSL filters are correctly installed if you have Internet.
If you hear noise on your line, isolate the source of the problem by checking the signal outside your home and the equipment inside your home. To test the signal coming to your home, you need to locate your NID and plug in a corded phone. If the signal coming to your home is clear and strong, keep reading.
Look for Simple Fixes
Seek Out Interference
Basically, any piece of equipment plugged into your phone jacks can act as an antenna and pick up broadcasting frequencies creating noise on your line.Cordless phones are notorious for picking up other people’s conversations as well as radio signals. If you don’t have a cordless phone, do you have a satellite TV receiver, answering machine, caller id box, fax machine or alarm/security system plugged into a phone jack? If so, any (or all) of them could be interfering with your reception.
To test your equipment:
If you have tested all of the wall jacks with a corded phone and you don’t hear noise on the line, start plugging in your equipment one piece at a time and checking the corded phone after each is plugged in until you find the offender causing the noise.
If you don’t want to unplug the offending piece of equipment, try installing a filter on your line. This equipment is easy to install and can be purchased at most electronic stores.
If you have tried all of the steps above and still have noise on the line, please contact our Technical Support Team.
You can prevent any company from changing your Long Distance service provider(s) to another provider with a PIC freeze on your Blackfoot services at no charge.
A PIC freeze protects your service from getting slammed, i.e. having one of your chosen Long Distance service providers changed without your permission.
A PIC does not prohibit you from making changes to your Long Distance providers at any time. You may remove a PIC freeze at no charge by contacting Blackfoot directly with a verbal, written or electronically signed authorization. Once a PIC freeze is effective, authorization given to others, even in writing or verified by a third party will not be enough to change Long Distance provider.
Call Blackfoot at 866-541-5000 to speak with a Customer Care Consultant who can assist you.
Receiving a phone call from a telemarketer is often inconvenient and annoying. Here are four tips to help reduce or stop those annoying calls.
Let’s try some basic troubleshooting steps to test your cordless phone:
The FCC adopted a new three-digit suicide prevention hotline number, 988. With the introduction of 988, the United States will require 10-digit dialing. This means that all local calls will require parties to dial 10-digits. Under that dialing approach, you will dial the (area code) – (prefix) – (last four digits). (Long distance calls will continue to require 1+ dialing.) Start practicing your 10-digit dialing and updating stored numbers in your devices today!
10-digit dialing will be required starting October 24, 2021.
For more information, please visit the North American Numbering Plan Administrator (NANPA) website.
Blackfoot implemented a new call blocking service called Call Guardian that now identifies calls using this call screening software. “Potential Spam/Scam” calls are typically from telemarketers or other nefarious callers who are trying to take advantage of you.
If you are experiencing issues receiving calls on your home phone, here are some potential causes:
Outside of physical issues listed above, there could be causes that are outside Blackfoot’s control:
For more information about Rural Call Completion please visit the FCC’s website.
Your phone and Internet use the same line. DSL filters split the signal coming into your home so both your phone and Internet service can share that line. Incorrectly connected and/or damaged DSL filters can cause noise on your line.
To test your DSL filter and check if you have a problem:
When you have Internet and telephone service provided on the same line, you need to use filters. DSL filters separate the incoming signal, so you can be online and still use your phone, DVR and other devices.
When devices aren’t connected to a filter, or filters are installed incorrectly, you can experience:
Which devices do I need a DSL filter for?
Every device that connects to your phone line – except your modem – needs a DSL filter. For example: Telephones, caller ID units, answering machines, satellite TV receivers, cable boxes, DVRs, TiVos, fax machines, security systems and automatic water meters.
How do I install a DSL filter?
You should have received 2 filters from Blackfoot along with your modem – one that is single port and one that is dual port.
Filters are plugged in between your jack and your device. To install one, plug the filter into a wall jack, and then plug a phone cord or other device into the other end.
If you only have one wall jack for the phone and the modem you can use the dual port filter provided to you with your modem. Make sure to plug the filter into the wall jack and the modem and phone into the filter.
Need additional filters? Please contact our Technical Support Team.
What if I have a wall mounted phone?
A wall mounted filter can be used for wall-mounted phones that a wall jack filter can’t fit behind. You can purchase these at any electronics store.
We do our best to limit the amount of downtime our customers experience, however there are times when we need to update, upgrade or otherwise provide maintenance on customer-impacting systems.
Our typical window of time for these maintenance periods is 11:00 PM MT – 5:00 AM MT, Monday through Friday.
Access your Blackfoot email account anytime from our website, blackfoot.com. Navigate to Check Email at the top of the page which will take you to your Email portal. Here you can update recovery options, change your password and access your email.
Access your email directly at: webmail.blackfoot.net
Incoming Servers
POP Server Settings:
• Server: mail.blackfoot.net
• Port: 995
• SSL: Enabled
• Username: user@blackfoot.net
IMAP Server Settings:
• Server: mail.blackfoot.net
• Port: 993
• SSL: Enabled
• Username: user@blackfoot.net
Outgoing Server
SMTP Server Settings:
• Server: smtp.blackfoot.net
• Port: 465
• SSL: Enabled
• Username: user@blackfoot.net
User/Pass Authentication Required
If you know your password and want to change it, navigate to https://userportal.blackfoot.net/login and login. Click on the icon that says ‘Change E-mail Password’. You will be required to enter your old password and then you can enter a new one.
If you don’t know your password, you will need to call into support at 1-877-881-1155.
Navigate to https://userportal.blackfoot.net/login and login. Click on the icon that says ‘Manage Account Recovery’. A new tab will open and you will be able to add a phone number, secondary e-mail address and/or security questions. Once you have done that, click on “Update Recover Information” at the bottom of the page.
It is highly recommended that you set up at least one recovery option in the event that you forget your password.
If you have forgotten or need to reset your password, please contact Blackfoot’s 24/7 Technical Support at 1-877-881-1155.
In order to setup an email account in Outlook use the following instructions:
Check out our helpful Tech Tips for information on how to protect yourself online: www.blackfoot.com/resources/tech-tips
We do our best to limit the amount of downtime our customers experience, however there are times when we need to update, upgrade or otherwise provide maintenance on customer-impacting systems.
Our typical window of time for these maintenance periods is 11:00 PM MT – 5:00 AM MT, Monday through Friday.
Tax exemption forms can be found in our Forms library here: https://blackfootcommunications.com/legal-tariff-forms/
Certification for tax exemption benefits is required and must be updated on an annual basis.We undertake an annual re-certification effort in October/ November of each year. If we do not have forms on file for your business, then all appropriate taxes will appear on your next invoice.
To start or continue with benefits, please download forms that pertain to any service which you qualify for exempt status and submit the completed forms via email to exempt@blackfoot.com or fax them to 406-541-5144.
In addition to the annual re-certification effort, we do accept certification forms throughout the year.
For questions related to your tax exemption options, call our Customer Care Team at 866-541-5000.
Please visit our forms library at https://blackfootcommunications.com/legal-tariff-forms/ to access Blackfoot’s forms for business, customer service, tax exemption and wholesale needs.
Your payment is applied immediately to your account when using a credit card. It can take up to 48 hours if a check is used for payment.
Interested in signing up for E-bill? Create a new account here.
Lifeline is a federal benefit that lowers the monthly cost of phone or internet service for qualifying customers. Blackfoot offers this program, administered by the Universal Service Administration Company (USAC) and the National Verifier, to help make communications services more affordable. You can use Lifeline for either phone or internet service. Click below to access the National Verifier Customer Portal to apply online or view additional resources.
National Verifier Customer Portal »
How to Use the National Verifier »
Lifeline Rules and Rights »
The Federal Communications Commission (FCC) has approved an increase in this rate from 31.8% to 33.4% for the monthly interstate access charges for residential and business services beginning on or after April 1, 2021.
The FUSC amount on your bill depends on the services you order.
All providers of telecommunications services contribute to the support of rural telephone consumers, low-income households, schools, libraries and rural health providers, which is funded by this charge.
The charge is set by the FCC and is adjusted on your bill quarterly as the needs of the fund change.
For questions, please contact our Customer Care Team at 866-541-5000.