FAQ Category: Billing

How do I read my bill?

February 25, 2024

How long does my payment take to post to my account using the Blackfoot E-bill site?

Your payment is applied immediately to your account when using a credit card. It can take up to 48 hours if a check is used for payment. Interested in signing up for E-bill? Create a new account here.

Where can I find information on the Lifeline Program?

Lifeline is a federal benefit that lowers the monthly cost of phone or internet service for qualifying customers. Blackfoot offers this program, administered by the Universal Service Administration Company (USAC) and the National Verifier, to help make communications services more affordable. You can use Lifeline for either phone or internet service. Click below to access the […]

Why is the Federal Universal Service Charge (FUSC) increasing?

The Federal Communications Commission (FCC) is responsible for approving changes in the FUSC rate.    The FUSC amount on your bill depends on the services you purchase and is applied only to certain interstate services. All providers of telecommunications services contribute to the support of rural telephone consumers, low-income households, schools, libraries and rural health providers, […]

Will I be charged if I request help for issues not caused by Blackfoot services?

June 23, 2022

In the event Customer requests assistance for issues determined to be unrelated to any Blackfoot-provided Service—including but not limited to issues arising from third-party services, applications, equipment, or Customer-implemented changes that impact the performance or availability of Blackfoot Services—Blackfoot Communications may, at its discretion, provide such assistance subject to the following conditions: