FAQ Category: Internet

Why do some of my devices connect to WiFi but others don’t?

February 25, 2024

When your laptop (or other device) can’t access your home WiFi network, you have to find out if the problem is your device or your modem. The first thing you should try is testing the wireless network without the computer/laptop. Try any device that uses WiFi such as a smartphone or tablet. If that other […]

How do I fix my DSL light that is flashing green?

If the DSL light is green and flashing, then the modem isn’t detecting the Blackfoot network. Additional Troubleshooting

Is Blackfoot installing fiber in my community?

In 2016, Blackfoot began an extensive multi-year, multi-million dollar project to replace the aging copper portions of our network with fiber optics, ensuring the long-term availability of high speed broadband, voice and other advanced services for decades to come. This project will also guarantee our Cooperative customers have access to just as good of broadband […]

How do I setup my router?

To guide you through setting up your new Calix GigaSpire router from Blackfoot, view our step-by-step video here. 

How do I setup my router + modem?

To guide you through setting up your new Calix GigaSpire router + Zyxel modem from Blackfoot, view our step-by-step video here. 

How do I test if my DSL filter is working?

Your phone and Internet use the same line. DSL filters split the signal coming into your home so both your phone and Internet service can share that line. Incorrectly connected and/or damaged DSL filters can cause noise on your line. To test your DSL filter and check if you have a problem:

What is a DSL filter?

When you have Internet and telephone service provided on the same line, you need to use filters. DSL filters separate the incoming signal, so you can be online and still use your phone, DVR and other devices. When devices aren’t connected to a filter, or filters are installed incorrectly, you can experience: Which devices do I […]

Is there a typical window of time for Blackfoot system maintenance?

We do our best to limit the amount of downtime our customers experience, however there are times when we need to update, upgrade or otherwise provide maintenance on customer-impacting systems. Our typical window of time for these maintenance periods is 11:00 PM MT – 5:00 AM MT, Monday through Friday.